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SmartTix Support

Our FAQ and Knowledge Base can help you
with most issues. Give 'em a whirl!

Frequently Asked Questions

  
Event Management
 
  
How do I edit the sales page?
 
  
You must be logged in as client user to manage the...Click to see full answer
I want to use SmartTix to sell tickets for my event.
 
  
SmartTix will gladly ticket all types events. ...Click to see full answer
Ticket Prices, Discount Codes, Comps, Holds and Special Offers
 
  
My discount code isn't working. Help!
 
  
SmartTix doesn’t create or manage event&rsqu...Click to see full answer
Order Management
 
  
Can I get a refund of my purchase if I can’t attend the show?
 
  
Policies set forth by our clients, including produ...Click to see full answer
How do I exchange my tickets for a different date or time?
 
  
Many of our clients allow us to process an exchang...Click to see full answer
I never received my email confirmation. What do I do?
 
  
Check all of your inboxes. Many email programs, li...Click to see full answer
Marketing and Advertising
 
  
How do I link directly to my event?
 
  
Please log into your account manager and go to the...Click to see full answer
How do I order SmartTix web advertisement?
 
  
Web ads are a great way to increase exposure for y...Click to see full answer
User Account Settings
 
  
I've lost my password, now what do I do?
 
  
        1) Begin your o...Click to see full answer
Can I make an order without creating an account?
 
  
You do not need to create an account prior to maki...Click to see full answer
Buying Tickets
 
  
Is there a way to not have my credit card information saved in your site?
 
  
When you order tickets with us, your information i...Click to see full answer
How do I create an account to buy tickets?
 
  
You do not need to create an account before buying...Click to see full answer
How can I change my seats?
 
  
When an event is assigned seating, you can change ...Click to see full answer
Can I reserve seats now and pay later?
 
  
Unfortunately, we are unable to hold tickets for y...Click to see full answer
What payment methods are accepted?
 
  
SmartTix accepts all major credit cards – Vi...Click to see full answer
What does will call mean?
 
  
Will call means that instead of having ticket...Click to see full answer
I need accessible or wheelchair seating.
 
  
For an assigned seating event, click on the date a...Click to see full answer
How can I see a seating chart?
 
  
1) Go to the sales page of the event that you want...Click to see full answer
Where can I get venue information, such as accessibility, parking, etc.?
 
  
1) Go to the sales page of the event that you want...Click to see full answer
I haven’t received my email confirmation. What should I do?
 
  
If you’ve checked your inbox, as well as you...Click to see full answer
I haven’t received my Etix. What should I do?
 
  
You may view your tickets at https://www.smar...Click to see full answer
My shipping address differs from my billing address. Which address should I apply to my account if I want my tickets shipped to me?
 
  
Our software will allow you to enter separate ship...Click to see full answer
Why do you need my telephone number?
 
  
Your telephone number is required in case we need ...Click to see full answer
Am I required to provide my email address?
 
  
When you order tickets via the website you are req...Click to see full answer
Can I have my friend pick up my tickets?
 
  
Most venues require the card holder to be present ...Click to see full answer
I ordered tickets but never received them in the mail. What do I do?
 
  
Do not worry. If you ordered tickets through Smart...Click to see full answer
Other
 
  
How do I phone the venue directly?
 
  
Many venues have retained SmartTix to provide phon...Click to see full answer

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