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Phone number:
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Our FAQ and Knowledge Base can help you
with most issues. Give 'em a whirl!
Frequently Asked Questions
Knowledge Base
Frequently Asked Questions
Event Management
How do I edit the sales page?
You must be logged in as client user to manage the...Click to see full answer
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I want to use SmartTix to sell tickets for my event.
SmartTix will gladly ticket all types events. ...Click to see full answer
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Ticket Prices, Discount Codes, Comps, Holds and Special Offers
My discount code isn't working. Help!
SmartTix doesn’t create or manage event&rsqu...Click to see full answer
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Order Management
Can I get a refund of my purchase if I can’t attend the show?
Policies set forth by our clients, including produ...Click to see full answer
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How do I exchange my tickets for a different date or time?
Many of our clients allow us to process an exchang...Click to see full answer
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Marketing and Advertising
How do I link directly to my event?
Please log into your account manager and go to the...Click to see full answer
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How do I order SmartTix web advertisement?
Web ads are a great way to increase exposure for y...Click to see full answer
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User Account Settings
I've lost my password, now what do I do?
1) Begin your o...Click to see full answer
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Can I make an order without creating an account?
You do not need to create an account prior to maki...Click to see full answer
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Buying Tickets
Is there a way to not have my credit card information saved in your site?
When you order tickets with us, your information i...Click to see full answer
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How do I create an account to buy tickets?
You do not need to create an account before buying...Click to see full answer
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How can I change my seats?
When an event is assigned seating, you can change ...Click to see full answer
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Can I reserve seats now and pay later?
Unfortunately, we are unable to hold tickets for y...Click to see full answer
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What payment methods are accepted?
We accept all major credit cards at SmartTix &ndas...Click to see full answer
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What does will call mean?
Will call means that instead of having ticket...Click to see full answer
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I need accessible or wheelchair seating.
For an assigned seating event, click on the date a...Click to see full answer
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How can I see a seating chart?
1) Go to the sales page of the event that you want...Click to see full answer
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Where can I get venue information, such as accessibility, parking, etc.?
1) Go to the sales page of the event that you want...Click to see full answer
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I haven’t received my email confirmation. What should I do?
If you’ve checked your inbox, as well as you...Click to see full answer
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I haven’t received my Etix. What should I do?
Etix are delivered in an email following your orde...Click to see full answer
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My shipping address differs from my billing address. Which address should I apply to my account if I want my tickets shipped to me?
Our software will allow you to enter separate ship...Click to see full answer
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Why do you need my telephone number?
Your telephone number is required in case we need ...Click to see full answer
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Am I required to provide my email address?
When you order tickets via the website you are req...Click to see full answer
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Can I have my friend pick up my tickets?
Most venues require the card holder to be present ...Click to see full answer
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Other
How do I phone the venue directly?
Many venues have retained SmartTix to provide phon...Click to see full answer
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Knowledge Base
Event Management
Ticket Prices, Discount Codes, Comps, Holds and Special Offers
Order Management
Marketing and Advertising
User Account Settings
Security and Permissions
Buying Tickets
Other
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