Purchasing and Privacy Policy

Our goal at SmartTix is to make your purchasing experience easy, efficient, and informative. We strive for excellence of service. The following purchase policies are designed to ensure your satisfaction and protect your interests. If you have any questions about the information below, please contact us.

Payment Methods. All major Credit Cards Accepted: American Express, MasterCard, Optima, Visa, and Discover. Checking and Bank Cards bearing the visa/mastercard logo are also accepted.

Pricing and Availability. SmartTix sells tickets on behalf of presenters, producers, promoters, and venues. In doing so, we act as their ticking agent. SmartTix does not set the ticket prices or determine seating availablity. Many of the events we sell are general admission. You will choose your seat upon arrival at the venue. If an event is assigned seating, locations are chosen by best availability at the time of the purchase. Tickets are sold through several distribution points, including our phone center, this website, retail ticket centers and the box office of the venue. All distribution points use the same ticketing system and have access to the same inventory and locations. There is no preferance or advantage on location or availability from one distribution point or another.

Service Fees. Tickets purchased through SmartTix are sometimes subject to a per ticket service fee. This fee is non-refundable.

Delivery Fees. Delivery fees are non-refundable when an event is cancelled.

Cancelled Events. Occasionally, events are cancelled or postponed by the presenters, producers, promoters, and venues due to situations beyond our control .  When this occurs,  SmartTix makes every effort to contact you. When an event is cancelled you will recieve a refund for the ticket price but not any associated service fees.   If an event is cancelled and you have not been contacted by us, please contact us for information on receiving a refund. If the event was  rescheduled, the venue or promoter may set refund limitations. Contact us for exact instructions.  If you purchased the ticket (s) at a ticket center, you will need to return the tickets directly to the ticket center where you purchased the tickets. If events need to be cancelled because of acts of god, civil unrest or other major events, it may not be possible for all patrons to be notified of the cancellation. In this case ticket holders will be refuned for the price of the tickets but not the price of the service fee(s).

Refunds and Exchanges. Before purchasing tickets, carefully review your event date, time and and seat selection. Policies set forth by our clients, including producers, promoters and venue, prohibit SmartTix from issuing exchanges or refunds after a ticket has been purchased. This is the case for lost, stolen, damaged or destroyed tickets and even if you are unable to attend the event.

Delivery of Tickets and Will Call. When you order your tickets you are given an option on delivery methods: will call, US Mail, Over Night Delivery. We encourage you to have your tickets delivered by Mail or Over-Night delivery to avoid lines at the event. Tickets delivered through Will Call are typically available only one hour prior to the event start time and you will need to present your confirmation number, the credit card used to purchase tickets and a picture identification. Tickets will only be released to the cardholder of the credit card used to purchase the tickets.

When you choose to have your tickets ordered by mail, please allow at least 6 days after your order is made to receive your tickets. For express delivery orders, please allow at least 2 business days. If you have not received your tickets within 48 hours of the event, please contact us at 212 868 4444.

Privacy and Data Use. SmartTix takes great care to protect your privacy and Personal Contact Information. Currentlym, we do not sell, rent, give, or loan your personal contact information to outside parties other than those directly related to your transaction. Although we retain the right to do so at any time in the future.

By purchasing tickets through the SmartTix website, phone center, or other retail outlet you expressly agree to allow SmartTix to transmit your Personal Contact Information to parties related to your transaction. Personal Contact Information includes access to your full contact information including, name, address, phone number and email addresses.

In addition, by using the SmartTix website and system, you expressly grant SmartTix the right to track and capture your behavior and use of the website and system in any legal way SmartTix so chooses inlcuding, but not limited to the use of first-party and third-party cookies, anonymous identifiers or other data tracking technologies that may or may not be installed onto your personal devises and property. In adidtion you give SmartTix the express right to view, sell, give, trade and any fully exploit the use of such data, interests and behavior. Parties that we may give the information to may include any or all of the following: representatives of the events, artists, presenters, promoters and venue operators for any event you purchased tickets to or events that you have visited on the website as well as other parties with whom SmartTix does buisiness.

By using the system and visiting the website you acknowledge that this privacy policy has informed you that we currently use such tools as Google advertising cookies, Google Analytics, Adwords, Advertising to track, record and store your use of our system and website.

SmartTix does not specifically and directly link any of your Personal Contact Information collected in the course of using the system to purchase tickets or communication with us with usage and interest data collected via cookies or any of the other behavior and interest tracking tools but we retain the right to do so in the future.

Right to Amend this Policy. SmartTix retains the right to change these policies and terminate service at any time and without notice at our sole discretion.

Disclaimer of Consequential Damages. You shall not in any action or proceeding, or otherwise, assert any claim for consequential damages against SmartTix, its employees, owners or shareholers on account of any loss, cost, damage or expense which you may suffer or incur because of any act or omission of SmartTix or its employees in the performance of our ticketing services and your use of our webiste and System, and you hereby expressly waives all such claims.

Indemnification. You will indemnify, defend, and hold harmless SmartTix, its licensors, and each of their respective employees, officers, directors, and affiliates ("Indemnified Parties"), from any and all claims, losses, liabilities, damages, fees, expenses and costs (including attorneys' fees, court costs, damage awards, and settlement amounts) which result from any claim or allegation against any Indemnified Party arising from your use of the System or its breach of any term of this Agreement. SmartTix will provide you with notice of any such claim or allegation, and it will have the right to participate in the defense of any such claim at its expense.

Excuse for Nonperformance. SmartTix's obligation to perform and provide the system and services herein shall be excused without liability when prevented by strike, act of God, governmental action, catastrophic accident or any other condition beyond its reasonable control.

Severablity. If any provision of this agreement is held illegal or unenforceable in a judicial proceeding, such provision shall be modified so as to be enforcable and legal, and the remainder of this Agreement shall remain operative and binding on the Parties.

Governing Law. This Agreement will be governed in all respects by the laws of the State of New York and the United States of America.