Purchasing Policy

Our goal at SmartTix is to make your purchasing experience easy, efficient, and informative. We strive for excellence of service. The following purchase policies are designed to ensure your satisfaction and protect your interests. If you have any questions about the information below, please contact us.

Payment Methods. All major Credit Cards Accepted: American Express, MasterCard, Optima, Visa, and Discover. Checking and Bank Cards bearing the visa/mastercard logo are also accepted.

Pricing and Availability. SmartTix sells tickets on behalf of presenters, producers, promoters, and venues. In doing so, we act as their ticking agent. SmartTix does not set the ticket prices or determine seating availablity. Many of the events we sell are general admission. You will choose your seat upon arrival at the venue. If an event is assigned seating, locations are chosen by best availability at the time of the purchase. Tickets are sold through several distribution points, including our phone center, this website, retail ticket centers and the box office of the venue. All distribution points use the same ticketing system and have access to the same inventory and locations. There is no preferance or advantage on location or availability from one distribution point or another.

Service Fees. Tickets purchased through SmartTix are sometimes subject to a per ticket service fee. This fee is non-refundable.

Cancelled Events. Occasionally, events are cancelled or postponed by the presenters, producers, promoters, and venues due to situations beyond our control .  When this occurs,  SmartTix makes every effort to contact you and arrange a prompt refund of the ticket price and associated service fee.   If an event is cancelled and you have not been contacted by us, please contact us for information on receiving a refund. If the event was  rescheduled, the venue or promoter may set refund limitations. Contact us for exact instructions.  If you purchased the ticket (s) at a ticket center, you will need to return the tickets directly to the ticket center where you purchased the tickets. If events need to be cancelled because of acts of god, civil unrest or other major events, it may not be possible for all patrons to be notified of the cancellation. In this case ticket holders will be refuned for the price of the tickets but not the price of the service fee(s).

Refunds and Exchanges. Before purchasing tickets, carefully review your event date, time and and seat selection. Policies set forth by our clients, including producers, promoters and venue, prohibit SmartTix from issuing exchanges or refunds after a ticket has been purchased. This is the case for lost, stolen, damaged or destroyed tickets and even if you are unable to attend the event.

Delivery of Tickets and Will Call. When you order your tickets you are given an option on delivery methods: will call, US Mail, Over Night Delivery. We encourage you to have your tickets delivered by Mail or Over-Night delivery to avoid lines at the event. Tickets delivered through Will Call are typically available only one hour prior to the event start time and you will need to present your confirmation number, the credit card used to purchase tickets and a picture identification. Tickets will only be released to the cardholder of the credit card used to purchase the tickets.

When you choose to have your tickets ordered by mail, please allow at least 6 days after your order is made to receive your tickets. For express delivery orders, please allow at least 2 business days. If you have not received your tickets within 48 hours of the event, please contact us at 212 868 4444.