Our goal at SmartTix is to make your purchasing
experience easy, efficient, and informative. We strive for excellence of
service. The following purchase policies are designed to ensure your
satisfaction and protect your interests. If you have any questions about the
information below, please contact us.
Payment Methods. All major Credit Cards Accepted: American Express,
MasterCard, Optima, Visa, and Discover. Checking and Bank Cards bearing the
visa/mastercard logo are also accepted.
Pricing and Availability. SmartTix sells tickets on behalf of
presenters, producers, promoters, and venues. In doing so, we act as their
ticking agent. SmartTix does not set the ticket prices or determine seating
availablity. Many of the events we sell are general admission. You will choose
your seat upon arrival at the venue. If an event is assigned seating, locations
are chosen by best availability at the time of the purchase. Tickets are sold
through several distribution points, including our phone center, this website,
retail ticket centers and the box office of the venue. All distribution points
use the same ticketing system and have access to the same inventory and
locations. There is no preferance or advantage on location or availability from
one distribution point or another.
Service Fees. Tickets purchased through SmartTix are sometimes subject
to a per ticket service fee. This fee is non-refundable.
Cancelled Events. Occasionally, events are cancelled or postponed by the
presenters, producers, promoters, and venues due to situations beyond our
control . When this occurs, SmartTix makes every effort to
contact you and arrange a prompt refund of the ticket price and associated
service fee. If an event is cancelled and you have not been
contacted by us, please contact us for information on receiving a refund.
If the event was rescheduled, the venue or promoter may set refund
limitations. Contact us for exact instructions. If you purchased the
ticket (s) at a ticket center, you will need to return the tickets directly to
the ticket center where you purchased the tickets. If events need to be
cancelled because of acts of god, civil unrest or other major events, it may
not be possible for all patrons to be notified of the cancellation. In this
case ticket holders will be refuned for the price of the tickets but not the
price of the service fee(s).
Refunds and Exchanges. Before purchasing tickets, carefully review your
event date, time and and seat selection. Policies set forth by our clients,
including producers, promoters and venue, prohibit SmartTix from issuing
exchanges or refunds after a ticket has been purchased. This is the case for
lost, stolen, damaged or destroyed tickets and even if you are unable to attend
Delivery of Tickets and Will Call. When you order your tickets you are
given an option on delivery methods: will call, US Mail, Over Night Delivery.
We encourage you to have your tickets delivered by Mail or Over-Night delivery
to avoid lines at the event. Tickets delivered through Will Call are typically
available only one hour prior to the event start time and you will need to
present your confirmation number, the credit card used to purchase tickets and
a picture identification. Tickets will only be released to the cardholder of
the credit card used to purchase the tickets.
When you choose to have your tickets ordered by mail, please allow at least 6
days after your order is made to receive your tickets. For express delivery
orders, please allow at least 2 business days. If you have not received your
tickets within 48 hours of the event, please contact us at 212 868 4444.